Terms & Conditions

Terms and Conditions of Payment

You agree to comply with the practices, directives, operational regulations, policies, and guidelines related to purchasing goods through the platform, including any amendments to the aforementioned that may be issued by us. It is considered that you have acknowledged and accepted the obligations regarding such changes upon their publication on the platform. This terms and conditions of payment shall apply only to the orders and payments made by you and the seller.

1. You agree to pay for the goods using a credit or debit card that is legally accepted for settling debts.
2. You consent not to cancel the payment thereafter unless the order between you and the seller does not comply with the agreement, has not been delivered, or the goods you received significantly differ from the details provided by the seller, as determined at the seller's discretion.
3. You acknowledge that refund requests for completed payments can only be made if the seller agrees and has expressed a desire to process the refund.
4. You recognize that all refunds must be processed through the original payment mechanism and to the person who made that payment.
5. You understand that there is no guarantee that the refunded money will reach your account promptly. The processing of the payment may take time and will depend on each bank and/or the payment service provider handling the refund.

Exchange / Refund policy

This policy applies only to purchases made through the website www.puffshoesofficial.com. The company does not accept exchanges or returns of products purchased at physical stores or counters in department stores.

You can contact customer service regarding returns at Customer Service: +66822962999 or via email puffshoes.customercare@gmail.com

The company reserves the right to consider the conditions for exchanges/returns in accordance with the company policies
In cases of returning products/exchanging sizes/exchanging products due to receiving incorrect items, colors, sizes, or damaged goods caused by manufacturing defects, please contact customer service to inform about the return process according to the company's return policy, as follows:

1. Please specify the order number along with your email address and contact number.
2. Please attach the payment receipt along with a photo of the unused product (the product must be in a resalable condition, including any accessories, packaging, tags ). The product will be inspected by the staff, who will then contact the customer within 3-5 business days to confirm the status of the return or exchange.
3. The product must be returned within 7 business days from the date of receipt.
4. The company be able to exchange the product for the customer product must be in good condition and has not been washed or used before, with complete tags and packaging.

Note:
In the case of a size exchange, the exchange will be processed within 1-3 days after the product arrives at the warehouse and passes inspection according to the specified conditions. If the desired product for exchange is out of stock, we will process a refund, which typically takes 7-10 days from the date the product arrives at the warehouse.