Refund and Returns Policy - Puffshoesofficial

Exchange / Refund policy

This policy applies only to purchases made through the website www.puffshoesofficial.com. The company does not accept exchanges or returns of products purchased at physical stores or counters in department stores.

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The company reserves the right to consider the conditions for exchanges/returns in accordance with the company policies

In cases of returning products/exchanging sizes/exchanging products due to receiving incorrect items, colors, sizes, or damaged goods caused by manufacturing defects, please contact customer service to inform about the return process according to the company's return policy, as follows:

1. Please specify the order number along with your email address and contact number.

2. Please attach the payment receipt along with a photo of the unused product (the product must be in a resalable condition, including any accessories, packaging, tags ). The product will be inspected by the staff, who will then contact the customer within 3-5 business days to confirm the status of the return or exchange.

3. The product must be returned within 7 business days from the date of receipt.

4. The company be able to exchange the product for the customer product must be in good condition and has not been washed or used before, with complete tags and packaging.

Note:

In the case of a size exchange, the exchange will be processed within 1-3 days after the product arrives at the warehouse and passes inspection according to the specified conditions. If the desired product for exchange is out of stock, we will process a refund, which typically takes 7-10 days from the date the product arrives at the warehouse.